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K.) Sales & Business Skills → 1) Action Selling

Act 2: People Skills (AS2)


Description
Understand people skills as the first buying decision a customer evaluates when making major decisions and how to use them to make positive first impressions and develop a trusting relationship.

This course is geared to anyone who works in support of customers. Modules 1-3 are suggested for all customer-facing employees, 1-8 are suggested for Customer Service, Technical Support, Sales and Marketing.
Content
  • Session 1
  • Text Chapter 2: Act 2 - People Skills.pdf
  • BPE Action Selling Employee Guide - People Skills.pdf
  • Session 2
  • Action Selling Act 2: People Skills Video
  • Telephone Skills.pdf
  • Session 3
  • How I Did It_ Zappos_s CEO on Going to Extremes for Customers.pdf
  • A Second Chance to Make the Right Impression.pdf
  • Session 4
  • How to Magically Connect with Anyone
Completion rules
  • All units must be completed
Prerequisites
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