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K.) Sales & Business Skills → 2)Business Communications

Writing and Phone Communication Skills (BU101)


Content
  • The Bar is Really Low
  • Written Communication Skills Video
  • Business Writing Cheat Sheet (Goes with Training Video)
  • Email Etiquette Guidelines Printout
  • Examples of Direct and Indirect Writing
  • 5 Ways to Deliver Bad News Verbally
  • How to Handle a Really Angry Person (Verbally)
  • How to Have a Good Conversation
  • Things to do before sending a call to Tech Support
Completion rules
  • All units must be completed